Privacy Policy
How Box AP handles your information
This Privacy Policy explains how Box AP collects, uses, and protects information from customers who contact us for warehouse pickup, logistics coordination, and nationwide delivery support. It is written for clarity and does not replace legal advice.
Effective date: 03 July 2026
1. Information we may collect
- Contact details such as name, phone number, email address, and pickup or delivery address.
- Inquiry details such as parcel type, pickup time, delivery destination, and special handling notes.
- Communication records from forms, email, phone calls, or WhatsApp messages.
- Basic technical information like browser type or device information when you visit our site.
2. How we use your information
We use customer information to respond to inquiries, coordinate pickup and delivery services, confirm logistics details, and provide customer support. We may also use it to improve service quality, ensure safety of deliveries, and keep records of requests for operational accuracy.
3. How inquiries are handled
When you submit a form or contact us via WhatsApp, your request is reviewed by our team. We follow up to confirm pickup details, pricing, and delivery timelines. Information shared for an inquiry is treated as confidential and used only to fulfill the requested service.
4. Communication practices
We contact you using the phone number, email address, or WhatsApp details you provide. Messages may include service confirmations, delivery updates, and customer support responses. We do not send promotional messages unless you request updates about our services.
5. Data protection intent
Box AP aims to protect customer information through reasonable administrative and technical safeguards. We limit access to customer data to team members who need it to support pickups and deliveries. While no system can guarantee absolute security, we work to reduce risks and maintain responsible data handling.
6. Sharing of information
We do not sell customer information. We only share details with trusted delivery partners or operational teams when it is necessary to complete a pickup or delivery. Any sharing is limited to what is required for service fulfillment.
7. Your choices
You can request corrections to your contact details or ask us to update or delete inquiry information where applicable. For service accuracy, we may retain minimal records related to completed requests.
8. Contact us about privacy
If you have questions about this policy or how we handle your information, please contact us using the details below.